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Frequently Asked Questions 


Q1: I am not a member of AIS, can I attend the conference?

A: Unfortunately no, this conference is open to all current members of AIS. Prior to registering, you must join or renew your AIS membership. In order to join or renew your AIS membership, please visit the AIS Member Benefits page.

For questions regarding your membership, please contact the AIS Member Service Center by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. or by phone (M-F 8:30 am - 5:00 pm ET) at +1 (404) 760-2827.

Please select the following link for a current list of the Individual AIS membership rates.


Q2: Do I have to be an AIS member to only attend the SIG and Ancillary meetings?

AIf you will not be attending the ICIS conference and would like to register to only attend the SIG and Ancillary meetings you do not need to be an AIS member. For online registration, simply select the SIG/Ancillary Event Only link and proceed with your registration. To register via the paper registration form, please select the Ancillary Events Only option then select the SIG/Ancillary meeting you will attend.


Q3: Can I pay after I attend the conference?

A: Conference registrations fees may be paid in advance or onsite but must be paid in full prior to attending receiving the conference credentials.
 

Q4: I am participating in the Doctoral Consortium, are membership fees included in my registration? 

A: Student Doctoral Consortium invitees who are first time AIS members are eligible to receive a complimentary one-year AIS student membership; please contact the AIS Member Service Center ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it. ) to receive the promo code you will need to complete your complimentary membership registration. If you are already a current member or will be renewing your membership, Doctoral Consortium registration does not change your membership status and renewal will be at the prevailing rate.  
 

Q5: Can I register and pay onsite?

A: Yes you may register and pay onsite; although we strongly encourage all participants to register and pay in advance due to space limitations and our effort to ensure all of your registration requests/needs can be met. We accept personal checks, traveler’s checks, VISA, MasterCard, and American Express. Cash payment method is also accepted when paying onsite. Please note: conference badges will not be issued until payment is made in full. Register early to take advantage of the early registration discounts!
 

Q6: Can I pay by purchase order?

A: Purchase orders are not permitted. Instead, you may complete the online registration form and select the check payment option as your form of payment. Or you may complete the paper registration form and select the check payment option then fax your form to the registrar at +1 (404) 240-0998 or email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it. . Please note that your registration will not be processed until payment has been received. Please note: If evidence of company payment is not available onsite, the participant will be given a registration badge only after he/she provides a valid credit card number as a guarantee until staff returns to the office following the conference to verify payment.
 

Q7: I am an Institutional Member or Academic Sponsor Designee. How do I register?

A: Contact the AIS Member Service Center at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. to verify your eligibility and receive the appropriate promotional discount code. Once you receive the appropriate promo code you may enter it during your online registration or provide it on the paper registration form. Please submit your paper registration form via fax +1 (404) 240-0998 or email it to This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .   


Q8: What’s the last day for conference registration?

A: We strongly encourage all participants to complete the conference registration by December 3, 2013 to ensure proper processing. After this date, you may complete your conference registration when you arrive onsite.


Q9: What is the refund policy for conference registration cancellations?

A: Requests for refund or cancellation must be received in writing via email, fax or mail and are subject to the following schedule: 

  • Received by October 8, full refund less $25 administrative fee;
  • Received between October 9 – December 3, full refund less $50 administrative fee;
  • Cancellations received by the AIS headquarters on December 4 or later will not be eligible to receive a refund; the registrant will be liable for the full conference registration fee.
     
Q10: What is the recommended attire for the conference?

A: Conference attire will be casual and comfortable. Meeting room temperatures may be cool and climate varies, so layered clothing may provide the greatest comfort. Be sure to check the local Milan Forecast for the current weather conditions.
 

Q11: What is included with the full conference registration?

A: The full conference registration includes attendance to all conference sessions and exhibits, the Welcome Reception and Social Event tickets, conference breakfast, lunch and refreshment breaks. (Conference meals provided on designated days; please see agenda for details) 


Q12: What if I’d like to bring a guest?

A: Guest Full Package tickets are available and include a printed badge, all conference provided meals and all evening events. Or you may purchase a guest individual ticket for the Welcome Reception and/or the Social Event only. You may pay for your guest ticket through the online registration form, or purchase them during the conference. Please note guest tickets do not include access to any educational sessions.


Q13: I have special dietary needs; how can I request special meals?

A: We are happy to honor your special dietary needs. Please select your special meal request from the options provided during your conference registration prior to the conference. All special dietary requests must be made prior to the conference; requests made onsite may not be honored.


Q14: Are the conference proceedings included in my registration?

A: Yes, the conference proceedings will be available on the AIS eLibrary.
 

Q15: I need a Visa to travel. How do I obtain a letter of invitation?

A: Complete the Letter of Invitation request form and email to the AIS Registrar at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. or via fax +1 (404) 240-0998.
Please note: prior to receiving a letter of invitation you will need to complete and pay for your conference registration. As visa requests can take several weeks, registrants are strongly encouraged to apply for the Letter of Invitation no later than 2 months prior to the conference. 


Q16: Can I pay by bank transfer

A: Wire transfers are accepted. Please contact the conference registrar to request the wire transfer instructions be sent to you then complete the online or paper registration form and indicate check as your method of payment. Please note: conference badges will not be issued until payment is made in full. If evidence of company payment is not available onsite, the participant will be given a registration badge only after he/she provides a valid credit card number as a guarantee until staff returns to the office following the conference to verify payment.
 

Q17: How do I add a guest ticket to my completed registration?

A: If you wish to add a guest full conference or Individual Guest ticket after you have already registered, simply revisit the main registration page and add the guest ticket(s) under "Related Products” to your cart. Please note that guest tickets should be purchased for someone other than yourself; your full conference registration includes both the welcome reception and the social event.
 

Q18: How do I add an Ancillary workshop once I’ve completed my registration?

A: If you have already registered, and wish to purchase one or more Ancillary Events after the fact, simply visit the Ancillary Events registration page and select the Ancillary Event(s) you wish to attend.
 

Q19: Why is there a conference consent policy?

A: The consent policy allows AIS to use imagery from candid photos or videos on the conference and association websites, through social media, and/or printed materials related to the conference to market the current and/or future conferences.
 

Q20: What is the conference consent policy?

A: As a condition of admission to this event, all attendees consent to and authorize the Association for Information Systems to photograph and record video images of themselves at this event and to use and publish the same. All negatives, prints and digital files shall be solely the property of the Association for Information Systems.

The consent policy can also be found on the opening page of the registration form and is also included on the conference confirmation letter. If you have questions or concerns about this policy in relation to a future event you are attending, please contact the conference registrar by e-mail at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. , by phone (Mon. – Fri., 9:00 am - 5:00 pm EST, excluding US holidays) at +1 (404) 760-8177 or via Skype: andreal613.

 

Need additional registration assistance?

Please contact the Conference Registrar by e-mail at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. , by phone (Mon. – Fri., 9:00 am - 5:00 pm EST, excluding US holidays) at +1 (404) 760-8177 or via Skype: andreal613.